Ordering

Why buy from us?

The West Coast Eagles SuperStore is the only official merchandise store of the West Coast Eagles and the only place where 100% of the profit of every sale goes directly to the Club.

We are committed to providing you with the best possible shopping experience and service and continue to provide up to date official gear including what the players wear.

All products sold are officially licensed by the AFL.

Can I change my order?

If for some reason you need to change a part of your order, such as delivery address, size, quantity or colour, your best option is to follow the below steps:

1. Please contact the West Coast Eagles SuperStore via email at merchandise@wce.com.au as soon as possible and request the amendment. Our emails are monitored during weekday businesss hours; however,  sometimes your order may be processed and sent before we have a chance to respond to your email or action a request.

2. We do require the amendment request in writing to ensure that the changes that have been requested are authorised by you and actioned correctly.

If your order has been processed before we receive your email request, unfortunately you will need to send the item back to us for an exchange at your own expense.

Using my Vouchers and Discount Codes

Birthday Voucher

- Birthday vouchers are issued, via email, on the first day of the calendar month of the birthdate recorded in the West Coast Eagles’ records
- For single use only and may be used instore or online
- Not transferable
- Minimum purchase of $20 (before application of voucher and postage/delivery charges) is required
- Cannot be redeemed for cash
- Not valid for use on West Coast Eagles publications, jewellery, memorabilia, license plates, custom products, gift vouchers, charity items, postage/delivery or already discounted items
- No further discounts apply and this offer cannot be used in conjunction with any other offer or discount
- Birthday vouchers expire on the last day of the specified birthday month

2020 AFL & AFLW Member Voucher

- Member vouchers are issued each season with membership packs, upon purchase or renewal of membership with the West Coast Eagles
- Membership card must be presented, together with the voucher, when redeeming a voucher instore.
- Not transferable
- For single use only and may be used instore or online
- Minimum purchase of $50 (before application of voucher and postage/delivery charges) is required
- Cannot be redeemed for cash
- Not valid for use on West Coast Eagles publications, jewellery, memorabilia, license plates, custom products, gift vouchers, charity items, postage/delivery or already discounted items
- No further discounts apply and this offer cannot be used in conjunction with any other offer or discount
- Expires at 11:59pm (WST) on August 31, 2020

2020 Beneath Our Wings Voucher

- Beneath Our Wings vouchers are for a single use only (with the exception of Gold and Platinum entitlements, which are ongoing for the term of the relevant membership) and may be used instore or online
- Cannot be redeemed for cash
- Not transferable
- Not valid for use on West Coast Eagles publications, jewellery, memorabilia, license plates, custom products, gift vouchers, charity items, postage/delivery or already discounted items
- No further discounts apply and this offer cannot be used in conjunction with any other offer or discount
- Expires at 11:59pm (WST) on August 31, 2020

West Coast Eagles License Plates

How can I order West Coast Eagles license plates?

You can order the plates from the West Coast Eagles SuperStore either in person, online or over the phone with a credit card. If you place your order online, our SuperStore staff will contact you to assist in choosing the digits to put on your number plate.  

Once we have confirmed your West Coast Eagles plate number, we send the application form to the Department of Transport. Once your plates are ready, you will receive a letter in the mail from the Department of Transport outlining collection and installation details, as well as the ‘Certificate of Right to Display and Trade’ for the number plates.

If you have any further questions about purchasing West Coast Eagles license plates, please call the SuperStore on (08) 9388 4555.

What is the Certificate of Right to Display and Trade?

When you purchase West Coast Eagles number plates, you are issued with a ‘Certificate of Right to Display and Trade’. While the physical license plates always remain the property of the Department of Transport, the Certificate gives you the entitlement to the plate combination purchased.

The holder of the Certificate of Right to Display and Trade can sell this entitlement in the open market.

How do I find out if the West Coast Eagles license plate number I want is available to order?

To check if your plate number is available and order your plates, please call the West Coast Eagles SuperStore on (08) 9388 4555.

Can I buy West Coast Eagles license plates as a gift?

Yes! When you order the plates, you will need to provide the details of the person you wish to buy them for.

Can I buy West Coast Eagles license plates if I live interstate?

If you were previously a WA resident and intend to return back to Western Australia in the near future, you are able to buy our West Coast Eagles license plates.

You will need to provide your WA Driver's Licence number, full name, date of birth and former WA postal address to ensure that the plates are assigned to the correct record along with your postal address for your current residence. 

Your license plates will remain at your nominated collection site until you are ready for them to be issued upon your return to Western Australia.

How long will it take for my West Coast Eagles license plates to be ready for collection?

Once you have applied and paid for your West Coast Eagles plates, it can take 6 to 8 weeks for your number plate to be ready for collection.

How do I collect my West Coast Eagles plates to affix to my vehicle?

When you want to affix your new plates to your vehicle, you will need to attend your nominated Department of Transport location with your existing license plates and your current vehicle licence papers. Screws are not supplied with license plates issued by Department of Transport.

You must to provide one form primary identification and one form of secondary identification when collecting your plates. At least one of the forms of identification must contain your signature. A fee applies to have the plates issued to a vehicle. 

When the plates are being issued to a vehicle, the ‘Certificate of Right to Display and Trade’ must match the vehicle owners name. Otherwise, the Department of Transport requires a ‘Nomination of Vehicle to Display Optional Plates’ (form E63) be completed by the holder of the ‘Certificate of Right to Display and Trade’.

Whose responsibility is it to remove my vehicle’s existing number plates and attach my new plates?

It is the responsibility of the person collecting the plates to remove the vehicle’s existing license plates and to attach the new plates using their own tools. Alternatively, it is suggested that the car is left at home and you bring in the old plates to exchange for the new ones.

Can another person collect my plates on my behalf?

If another person is collecting the West Coast Eagles plates on your behalf, they will be required to provide primary and secondary identification, one of which must show their signature.

When the plates are being issued to a vehicle, the ‘Certificate of Right to Display and Trade’ must match the vehicle owners name. Otherwise, the Department of Transport requires a ‘Nomination of Vehicle to Display Optional Plates’ (form E63) be completed by the holder of the ‘Certificate of Right to Display and Trade’.

What should I do if I want to sell my car without the West Coast Eagles plates?

If you do not intend to sell your West Coast Eagles plates with the vehicle, return the plates to the Department of Transport for retention and receive a set of ordinary plates for the vehicle you are selling. Fees apply.

What happens if my West Coast Eagles license plates get damaged?

You can apply for your West Coast Eagles license plates to be remade by contacting the Department of Transport by phone on 13 11 56 or in person at any Driver and Vehicle Services Centre, regional Department of Transport office or agent. Information on Department of Transport locations can be found at www.transport.wa.gov.au.  

Where can I get more information about number plates?

You can contact the Department of Transport:

  • By phone on 13 11 56
  • In person at any Driver and Vehicle Services Centre, regional Department of Transport office or agent; or
  • Online at www.transport.wa.gov.au

Size Guides/Care Instructions

We never want to send you something that doesn't fit properly so we have size guides available on most of our products.

If there is no size chart available, please feel free to contact our West Coast Eagles SuperStore on (08) 9388 4555 and we can give you our recommendations for sizings.

Care Guide

DO

  • Always read the care label and washing instructions before washing your clothes
  • Arrange your laundry into groups with similar wash care instructions and organise into whites, darks and colours
  • The care label washing temperature is the highest permitted temperature. But if you are unsure, always wash at a lower temperature rather than higher
  • Rinse swimwear immediately after use and do not wring
  • Avoid using too much detergent
  • Turn garment inside out before washing

DON'T

  • Do not use fabric detergents which contain bleach
  • Do not tumble dry garment unless indicated on the care label
  • Do not iron prints, trims or embellishments
  • Do not leave garments with white and contrast coloured panels soaking for prolonged periods
  • Garments with metal trims should not be left to soak

Secure Shopping

The West Coast Eagles online SuperStore uses Thawte Internet Payment Gateway to provide a 100% secure environment for the authorisation of credit card transactions over the Internet. Confidential information including client credit card details are encrypted the moment they are transmitted from the client's browser to the banking network using industry standard SSL 128-bit encryption technology.

A customer's credit card details are not stored anywhere on the internet and the only company who has access to this data is the merchant's bank. The bank also sends confirmation information via the same encryption technology back to the client's browser. These secure processes provide clients with peace of mind when purchasing online.

Availability of Stock / Pricing

Please note that the West Coast Eagles SuperStore has the right to restrict or refuse any transaction which may include an unusually large quantity of the same item. If you have any queries, please contact the SuperStore on (08) 9388 4555.

The West Coast Eagles SuperStore reserves the right to cancel and refund payment, at any time before fulfilment or delivery and for whatever reason, for an order that has been placed or confirmed as received. This includes situations where:

(a) our suppliers are unable to supply items that they have previously committed to supply, or the items supplied are of unacceptable quality or quantity or differ from the item advertised;

(b) items are unable to be supplied within a reasonable time or are out of stock and will no longer be produced; or

(c) items ordered were subject to an error regarding description, price or image, which was not discovered or corrected prior to the order being placed or confirmed as received.

While every effort is made to ensure that our website is completely up-to-date with correct product and size availability, occasionally some items will be out of stock despite your order having been confirmed as received. This is particularly true of sale and seasonal items, and during periods of high traffic instore and/or online.

In the instance where a product that you have ordered is unavailable, the West Coast Eagles SuperStore will contact you as soon as possible to offer you either a refund or to advise that there will be a delay in the delivery of that item until new stock arrives. We may also offer an alternative item for your consideration.

Unless otherwise required under the Australian Consumer Law, the liability of the West Coast Eagles SuperStore is limited to refund of the purchase price for the unavailable item or delivery of the item when and if replacement stock of that item becomes available.